Returns & Exchanges

JBL Singapore is committed to providing high-quality audio experiences; however, if you are not satisfied with your purchase, you may return eligible products within 7 days of delivery. Please ensure all items are in their original packaging with all accessories and proof of purchase included.

Return Process

• 1.
  Initiate Return Request

  Contact our customer support team or log in to your account to submit a return authorization request with your order number and reason for return.

• 2.
  Pack Your Product

  Securely place the item in its original JBL packaging, ensuring all cables, manuals, and promotional items are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided return label and drop off your package at any authorized Singapore Post location or designated JBL service collection point.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund or exchange will be processed within 7 to 14 business days via your original payment method.